Shipping and Returns

  • 1

    Same Day Shipping

    Items showing 'Available in store' are available for same day shipping, items marked for 'Delivery Only' may be subject to 1-2 day delay prior to shipping.
  • 2

    Shipping & Delivery

    Free shipping available in UK
    We can ship goods over £100 for free in the UK. This is normally posted out by Courier Service, unless you live in the highlands or one of the UK islands. ( Just choose free shipping under the courier option , please note delivery is Monday to Friday only )

    Please note Free Shipping may be suspended During Periods of Special Promotion 

    Same Day Order Postage

    All orders placed before 3pm Mon to Fri are processed the same day. If we are not able to process the order for delivery, then we will inform you.

    UK Courier with timed delivery
    We offer shipping through interlink Express who offer a 1 Hr delivery slot, notification of the Hr slot is decided by Interlink Express of the morning of the day of your delivery. They also offer alternative drop off to a local shop if you are not avaliable, and you can trace the van during the day to find out were they are.

    UK Saturday and Sunday Delivery
    Using Interlink express we can now offer Saturday and Sunday timed deliveries. This allows you to just relax at home knowing what time they are going arrive on the day.

    UK Shop Pick Up
    We offer pick up from the store, if you wish to place an order and have it kept aside.

    Ordering items not in stock
    The website does allow customers to purchase items that are not in stock. These are normally marked clearly if not avaliable. This allows you to reserve something either for shipping later or pre ordering the item.

    Shipping
    Shipping charges are calculated based on the weight and value of your order. Our shipping options and prices are calculated and shown during the checkout process.

    UK Shipping is normally the following (ALIGN-TREX.co.uk do not accept liability if the post is late)

    Goods over £60 are shipped for free in the UK.
    Please note Free Shipping may be suspended During Periods of Special Promotion 

    First Class Standard - Usually 1-2 Days. Not insured or guaranteed. 

    First Class Recorded - Usually 1-2 Days. Requires a signiture.

    Second Class Standard - Usually 3-5 Days. Not insured or guaranteed.

    Second Class Recorded - Usually 3-5 Days. Requires a signiture.

    Special Delivery - Insured upto £500, and delivered with signiture the next day by 1pm

    Interlink Express (Timed Delivery) Courier service - Next working day delivery, of parcels upto 20Kg. Signed and Insured to your door.

    Delivery timing is emailed / TEXT to the customer by Interlink advising of an estimated delivery time, and email is also sent allowing you to change your delivery address as well as trace the driver during the day 

    European Free Shipping
    Selected European Counntries with orders over £250 get Free Shipping

    Please note Free Shipping may be suspended During Periods of Special Promotion

    Royal Air Mail - normally within 3-10 days in Western Europe and  4-15 days for Eastern Europe. Please Allow upto 28 Days as this shipping method can be very slow.
    Should your postal service not deliver your item it will be a minimum of 28 business days before the goods are considered lost and we can process a claim. This shipping option does not have any tracking, loss or damage insurance. 
    (Liability is not accepted by ALIGN-TREX.co.uk if lost)

    Royal Mail international Signed for - normally 3-5 days (insureded, and tracked throughout journey).

    Royal Mail Air Sure - normally 5-10 days. ( Not insured and not Tracked )

    DHL Economy - normally 2-4 Days into Europe

    DHL Express
    - Europe within 1-2 Days and Rest of the World within 3 Days

  • 3

    Returns & Replacements

    1.You have the right, in addition to your other rights, to cancel your order and receive a refund by informing the us by email sales@align-trex.co.uk or telephone 01753-694171 within 14 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.

    2.Returns will only be accepted after emailing us for authorisation first, DO NOT just send the goods back. This can be obtained by emailing us at sales@align-trex.co.uk or calling us. Conditions of return as follows:

    • Goods must be as returned in their original unopened packaging especially if parts have purchased, or internal parts in the case of kits. Nothing should be part built.
    • Return postage cost will be the responsibility of the purchaser (we recommend Recorded Delivery we are not liable for items we have not received, larger or more valuable items need to be sent through insured couriers)
    • Items to be returned must clearly show the order number obtained from the Seller on the package.

    3.The purchaser will receive a refund of all monies paid for the Goods (except return postal charges) within 14 days of cancellation.

    4.Please Note if the goods are bought the product using a 'Free Shipping' method, then this will be take off the money being refunded. Normally in UK the charge is a flat £6.

    5.Where returned Goods are found to be damaged due to the Buyers fault the Buyer will be liable for the cost of remedying such damage.

    6.If the product is a 'Ready to Fly', or pre built, it is up to the customer to ensure that the product is checked over prior to flying the model. These include a pre flight check, prior to use as well full control check of proper operation before attempting flight. We cannot be held accountable for issues found after flight, were the model gets damaged in its use, as this will be deemed to be pilot error which we will not be held accountable for. If a Pre-built model is being returned, we expect the model not to be flown and in it's original condition as originally provided.

    7.If parts are being returned and have been opened, they could incur a 20% re-stocking charge. This will include parts contained in Kits, but does not include the original kit packaging. If the original packaging is damaged, please advise, us at the time of requesting a return authorisation.

    8.Any refunds will only be issued on safe arrival of the refunded goods with align-trex.co.uk and not before, whether our or the customers error.

    9. Goods returned after 14 Days and the return has been accepted, the customer will be provided with a credit to same value as money spent at the time of the purchase. Please note it is the managements discretion to the return, replacement or credit provided and each case is considered separately.

    Returning an Item you are not delighted with

    If you wish to return goods that you are not delighted with for a refund, please notify us within 48 hours of receipt of goods by emailing us at sales@align-trex.co.uk, as per the returns policy above.

    Then return your product in its original condition and packaging to the following address:

    ALIGN-TREX.co.uk 
    (R&K Enterprise Ltd)

    884 Plymouth Road,

    Slough trading estate, Slough,

    Berkshire

    SL1 4LP

    Please note that the parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered post, retaining proof of postage. Goods are returned at your expense. This does not affect your statutory rights. We will refund the value of the returned item less delivery costs, providing the goods are returned in perfect condition. Goods must be returned within 14 days of receipt. This includes your right for 7 days cooling off period.

    Please note orders being returned with a 'Free Shipping' method, will incur a Flat Fee of £6 in UK and £12 from Europe, to recover the original shipping costs. 

     

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